Water Heater & Tank Error Codes & Diagnostics

Tank and tankless water heaters monitor burner combustion, gas pressure, and water temperature. Access our technician test protocols for pilot assemblies and thermostats.

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Showing all 6 codes
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All Water Heaters & Tanks Error Codes

RheemCritical
A101

Flammable Vapor Sensor Lockout

Applies to: Rheem Performance Platinum Gas Water Heater

The Flammable Vapor Sensor (FVS) detects volatile hydrocarbons near the water heater base or sensor resistance is outside the normal calibrated range (9–45 kΩ).

Bradford WhiteCritical
Error 4

Pilot Flame Low Voltage / Thermopile Fault

Applies to: Bradford White Defender Safety System Gas Water Heater

The electronic gas control valve detects thermopile voltage below the minimum operating threshold (less than 350 millivolts DC under pilot flame).

AO SmithMaintenance
E02

Upper Heating Element Circuit Open

Applies to: AO Smith Signature Premier Electric Water Heater

The electronic thermostat board detects an open circuit (infinite resistance) through the upper electric heating element, often caused by element burnout or dry-firing.

NavienCritical
E003

Flame Rod Ignition Failure / Gas Flame Loss

Applies to: Navien NPE-A2 / NPE-S2 Condensing Tankless

Ignition failure (E003). The tankless water heater attempted 3 ignition sequences, but the flame ionization rod failed to sense burner flame presence.

RinnaiCritical
11

No Ignition / Burner Failed to Light

Applies to: Rinnai Sensei RU199i / RL94i Tankless Water Heater

Ignition failure (Code 11). The water heater attempted to light the burner upon water flow demand, but flame was not detected at the ionization sensor.

RheemMaintenance
11

Lower Thermistor Sensor Resistance Drift

Applies to: Rheem Gladiator Smart Electric Water Heater

Lower temperature sensor failure. The smart control module detects that the resistance of the lower NTC thermistor is out of normal operating range (shorted or open circuit).

Field Service Recommendations for Water Heaters & Tanks

Prior to performing any diagnostic testing or taking electrical measurements on residential or commercial equipment, always lock out / tag out (LOTO) power sources and shut off fuel or water supplies. Wear rated personal protective equipment (insulated gloves, eye protection) and use a calibrated CAT III/CAT IV digital multimeter.

If fault symptoms persist after executing our pinout checks and component resistance tests, consult a factory-certified technician or licensed HVAC/appliance specialist.